Standard Operating Procedure (SOP) for tallying abstracts

F. No. 03-06/2019-PD

Ministry of Communication

Government of India

Department of Posts

Parcel Directorate

To,
An HoCs
Dated: 04.09.2019

Sub: Standard Operating Procedure (SOP) for tallying abstracts and resolving discrepancies.

Reliability of parcel operations is the most crucial element and is the key to acquire and retain customers and increase parcel business manifold. Tallying of parcel and bag abstract and issue of errors for any discrepancy noticed and its handling till resolution are very important in ensuring reliability in parcel operations.

2. An SOP duly approved by the competent authority is enclosed which has to be followed in all offices dealing with accountable parcels, record offices and administrative offices. Actions to be taken by each office are delineated in the SOP.

3. Workshops may be held at Circle/ Regional/ Divisional level in next 15 days to sensitise the staff about the contents of this SOP. The directions of this SOP have to be followed at each level.

Enclosure: As above

(Abhishe Singh)

AGM (Ops Tech)

Copy to:

1. GM (CEPT), Mysuru- with a request that these provisions may be enabled in CSI/ Speed net/ Parcel net.

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