prevention of frauds in CBS Post Offices

No.25-11/2016-FS-CBS

Government of India 

Ministry of Communication 

Department of Post 

(F.S.Division) 

Dak Bhawan New Delhi-110001

Dated: 11.09.2019 

To,
All Heads of Circles,

Sub:- Regarding input/suggestion on prevention of frauds in CBS Post Offices

Recently some fraud cases are noticed in CBS Post Offices by transferring of accounts of other SOL and closing them without knowledge of the customers.

After discussion, it has been proposed that:-

1. Transfer of accounts is to be done by Parent SOL's HO only (ie. respective HO of account SOL ie. either transfer application to be submitted in Home SOL (where account stands) and if submitted to other office, application form/KYC document to be sent to Home SOL by Regd. Post then Home Sol forward the case to respective HO for Transfer, after necessary verification).

2. After closure of account the passbook of closed accounts to be submitted to SBCO with closure form (SB-7A).

3. Signature of all closed accounts to be checked by SBCO in Finacle. However, before reaching out any decision in the matter, it is considered appropriate to call for comments/suggestions of the Circles, latest by 20.09.2019, for further examination and necessary action at this end.

It is therefore requested that the matter may be examined & comments/input of the Circle, if any, be submitted to help us decide the issue early. In case no response is received by the given timeline, it would be presumed that Circle has no comments/suggestion to offer.

This issues with the approval of competent authority.

(Devendi ma) 

Assistant Director(SBPG) 

Copy to:-Director (Vigilance), Dak Bhawan, New Delhi for kind information and suggestion if any.